FAQ

Our hours of operation are: Monday – Wednesday from 11AM to 9PM. Thursday – Saturday from 11AM to 11PM and Sunday 11AM to 8PM. Please check our website or contact us for any holiday or special hours.

You can find us in Nolita, Manhattan at 52A Kenmare Street, New York, NY 10012.

To purchase cannabis, you must be at least 21 years old with a valid government-issued ID. Medical patients with a valid medical marijuana card are also welcome.

We accept cash and debit through our cashless atm service, DutchiePay (ACH). We also have an ATM on-site for your convenience.

No, you do not need a medical marijuana card to purchase recreational cannabis.

We offer a wide variety of cannabis products including flower, edibles, tinctures, concentrates, topicals, and pre-rolls. We also offer unique accessories and gifts for that perfect vibe.

Yes, you can place an order online through our website for in-store pickup. Customers must be physically present at time of pickup. Please ensure you have the same a valid ID available for verification when picking up your order.

Currently, we do not offer delivery services. We hope to introduce this service in the near future.

Please bring a valid government-issued photo ID proving you are at least 21 years old, cCash or debit are accepted forms of payment.

Yes, all our products are lab tested to ensure safety, quality, and potency.

Due to state regulations, we cannot accept returns or exchanges on cannabis products. However, if you experience an issue with a damaged or unusable vape, please contact us within 7 days WITH YOUR RECEIPT to exchange your damaged item. Exchanges can be made for the same item only.

Yes, we offer various discounts for medical patients, veterans, seniors, and during special promotions. Check our website or ask in-store for details.

Our knowledgeable staff is always available to answer your questions and provide educational resources. You can also find detailed information on our website.

Yes, for anyone 21 years or older, state law limits the amount of cannabis you can purchase per visit. For recreational use, you can purchase/possess up to 3 ounces of flower, or 24 grams of cannabis concentrate, including edibles and oil, at one time.

No, in New York it is illegal to consume cannabis on-site or in public places. Please consume cannabis responsibly in a private location.

People 21 years or older can consume cannabis in a private home or in most places tobacco can be consumed, with the exception of consumption in a motor vehicle, a private business (such as a restaurant patio), a hookah or “cigar bar,” or on federal property. Never drive under the influence of cannabis. When transporting cannabis, it must be in a sealed container.

People 21 years or older can “share” cannabis without compensation, to a person 21 years or older under the legal possession limit, but the sale of a service or commodity associated with the sharing is prohibited, including so-called “gifting.”

All of our cannabis THC and CBD products are grown and processed in New York State.

Pre-ordering is great when you know what you want. Simply place your order through our website. You can pay online using Dutchie Pay, or pay via cash, cashless ATM or debit when you pick up in the store.

No, when you come to the store we will check your ID and use that to verify it’s you picking up your pre-order.

No, due to being located in the city, there is only street parking.

Yes, we offer a range of CBD products, including oils, edibles, and topicals.

Yes, we welcome your furry friends!

We restock products regularly to ensure a wide selection. Check our website or sign up for our newsletter for updates on new arrivals and restocks.

Yes, we offer a loyalty program where you can earn points on purchases and redeem them for discounts and rewards. Ask in-store for more details.

Sign up for our newsletter, follow us on social media, and check our website for the latest updates on promotions and events.

No, cannabis purchases are for personal use only and cannot be given as a gift. Each person must purchase their own cannabis products.

Store cannabis products in a cool, dry place, away from direct sunlight and out of reach of children and pets.

Yes, we offer one-on-one consultations with our knowledgeable staff of Budtenders to help you find the right products for your needs.

If you experience any adverse effects, discontinue use immediately and contact your healthcare provider. You can also reach out to us for support and guidance.

Yes, out-of-state visitors who are 21 years or older with a valid government-issued ID can purchase cannabis products.

You can contact us via phone, email, or through the contact form on our website. Our customer service team is available during business hours to assist you.

Yes, we provide educational resources both in-store and on our website to help new users understand the effects and proper usage of cannabis.

Yes, you can bring a friend, but they must also be at least 21 years old with a valid photo ID to enter the dispensary.

Yes, follow us on Instagram @altadispensary for updates, promotions, and educational content.

Go low and slow! We recommend starting with a small amount the first time, to understand your personal preferences and how it makes you feel. Edibles can take a few hours to fully metabolize, which means the effects are delayed. Start with 1 – 5 mgs (or one serving) first, wait 2 hours and see how you feel. Smoking flower is quite similar, however the effects are felt more immediately.

THC: When people think of cannabis, they generally are referring to THC which is the cannabinoid that makes you feel euphoric or ‘high’. The THC percentage shown on a cannabis testing label is the percentage of THC compared to other terpenes and cannabinoids, and not the total THC amount in that strain.

THCA is a naturally occurring acid that has no intoxicating effects until it’s heated (and then it turns until THC). The percentage value of THCA on a label represents the amount of THCA present. THCA has many potential healing benefits for arthritis, chronic pain, fibromyalgia, and other ailments. While raw cannabis won’t leave you intoxicated, many people juice raw cannabis leaves for the many benefits found in THCA.

CBD is yet another cannabinoid found in the cannabis plant, and is the second most abundant after THC. CBD is non-intoxicating and has many potential therapeutic benefits such as anti-inflammatory, anti-anxiety, analgesic, and pain management. You will also find a CBD percentage on cannabis labels. If you want a CBD dominant product, look for products with low THC or ask one of our Bbudtenders for help!

No, it is illegal to travel with cannabis across state lines, even if both states have legalized cannabis. It is also prohibited to carry cannabis on flights or other forms of interstate transportation.

Delta-8 and Delta-9 are both forms of THC, the psychoactive compound in cannabis. Delta-9 is the most common and is known for its potent effects. Delta-8 is a milder form of THC, providing similar but less intense effects, and is often considered to have fewer side effects.